Please feel free to get in touch with us using any of the following ways. We'll be happy to assist you!
Call us at +86 176 8024 0458 for quick assistance.
Reach us at support@xenjoyfitness.com for any questions.
Mon–Fri | 9 AM–9 PM (ET)
Registered Company Name: Hangzhou Qingyang E-Commerce Co., Ltd. Registered Address: 298 Weiye Road, Puyan Street, Binjiang District, Hangzhou, Zhejiang, China
FAQs
Does the product require assembly?
No assembly is required. The Cube Cycle ships fully assembled and is ready to use right out of the box.
What are the maximum supported user height and weight?
The Cube Cycle accommodates users up to 6’5″ tall and supports a maximum weight of 264 lbs.
How do I use the software and app?
The Cube Cycle is currently compatible with all major third‑party fitness apps to record your workout data. Soon, we will launch the Xenjoy proprietary AR cycling app for an even more immersive and interactive fitness experience.
How quiet is the Cube Cycle? Is it suitable for nighttime use?
Thanks to the high‑quality magnetic belt‑drive system, operation noise is extremely low. It is perfectly suited for night‑time and indoor use without disturbing family members or colleagues.
What are the shipping and warranty policies?
We offer free nationwide shipping. The Cube Cycle comes with a 1‑year warranty covering all non‑human‐caused defects. If you encounter any issues, our professional customer service team is available 24/7 to assist you.
Is the Cube Cycle better suited for office or home use?
Designed for versatility, the Cube Cycle is equally at home in an office, study, or living room. Its compact, stable form factor allows you to enjoy health‑focused movement anytime, anywhere.
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