FAQs
Policies
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What is your Privacy Policy?
You can view our Privacy Policy here: https://xenjoyfitness.com/policies/privacy-policy
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Do you offer free returns? Are there any relevant policies?
We generally do not supply free return services. However, if the item you just received has issues, arrived damaged or isn't working (malfunctioning), of course you won't have to pay to return it. We will provide you with return shipping at no cost to you.
If you wish to return a fully functional product, we are happy to facilitate the return. However, return shipping fees/services will not be provided.
You can view our Return Policy here: https://xenjoyfitness.com/policies/refund-policy
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Do your items have a product warranty?
All XENJOY items have a Product Warranty. To view the details and specifics, you can read it here: https://xenjoyfitness.com/pages/warranty
Shipping
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How long will it take to get my orders?
For pre-order products, please refer to the product page for shipping dates.
After the order has been shipped, the average delivery time is 5-7 working days. Please check the shipping policy for details: https://xenjoyfitness.com/policies/shipping-policy
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Which states are available for delivery?
At present, we only ship to the 48 US continental states. Delivery is not available for P.O. BOX or APO/FPO addresses, and PR, AK, HI, GU & Military States AA, AE, and AP. Thanks for your understanding
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Does the order need to pay for shipping?
All XENJOY orders are free shipping.
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Where can I check the shipping details of my order?
You can visit your account page: https://xenjoyfitness.com/user/signIn
Enter your tracking number at this link:
You will also receive a Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse.
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What's the cause of damage to my product's cardboard packaging?
We apologize for the damaged packaging of your order caused by long-distance transfers during transportation.
Damage often results from long-distance transfers during transportation, involving various handling processes like sorting, loading, unloading, and transportation.
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If a product is damaged during shipping, what should I do?
Contact our customer support within 30 days of receiving your order for assistance with any issues. Provide proof of damage for return or replacement.
Payment
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What payment methods are supported?
Staging: Klarna, Afterpay
Wallet: PayPal, Apple Pay, Google Pay
Credit cards: Visa, Mastercard, American Express, Discover, PayPal Credit
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Do l have to pay extra fees when l buy Merach products?
Bank card payments may vary in price due to exchange rates. Contact your bank for foreign conversion fees. Additional charges may apply. XENJOY is responsible for the extra fees. Please contact us after receiving your order, and we will refund the international transfer fee to you.
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Is my personal payment profile secure?
All orders on our site are processed securely through Shopline, ensuring robust data protection. Customers can feel confident knowing that their orders are handled securely through Shopline, a trusted platform known for its robust data protection measures.
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Invoices
Once we ship your order, a link to download your invoice will be provided in your shipping confirmation email. If necessary, you can also contact XENJOY Customer Care to assist you with your invoice.
If items in your order are to be shipped at different times, each shipment will be invoiced separately. XENJOY cannot amend invoices after they have been issued and cannot combine multiple invoices.
Sales Tax in the United States
In accordance with federal and state regulations, in some states, your online purchases from XENJOY will be taxed at the applicable sales rate according to your shipping address. Any additional duties incurred during the import process will be paid for by XENJOY. You may find sales tax details on your checkout page and invoice.
Orders
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When will my credit card, or payment method, be charged?
You will be charged at the time of order so that we can start the processing of your order and prepare the items for shipment.
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I tried to use a coupon code, but it didn't work. Why can't l use my code?
There are a couple of possible reasons why a coupon code didn’t work in your cart. The coupon codes offered for our website are typically one use per customer only, so if it has been used by you before, it cannot be used again. Another reason could be that the coupon has expired. Coupons also cannot be combined with any other offers.
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Can l use a coupon on a previous order?
Coupon codes cannot be used for previous purchases. They must be entered during checkout to be applied.
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I just placed an order today and need to make a change to my order. Can I?
If you haven't received our email indicating that the item has been shipped, we can still make changes.
If it has been shipped, we will attempt to intercept the package, but success is not guaranteed. You must follow the return instructions in our return policy and return the item for changes. You can also contact us immediately, and we will try to make changes.
If the listed issues above still can't resolve your problem, please feel free to contact us.
Our team will respond as soon as possible